1. Services

• Business management, quotation and invoicing tool with online payment
• Access via https://app.einvoice.ma
• Documentation included in the application and available independently at https://docs.einvoice.ma

2. Subscription and Payment

The EInvoice.ma application is accessible free of charge with basic features. The customer can choose to activate the Pro plan directly from within the application.

To subscribe to the paid Pro plan, the customer selects their subscription in the application and chooses their payment method: bank transfer or credit card.

Card payment

For credit card payment, the customer is redirected to the secure platform of Baridbank (Al Barid Bank) to finalise payment. Card payments are fully secured by Baridbank and settlement takes place on the next business day following transaction validation.

Proof of card payment transactions

The data recorded by Baridbank on the online payment platform on behalf of Youniwemi constitutes proof of commercial transactions between you and Youniwemi.

Bank transfer

For bank transfer payment, banking details are provided to carry out the transfer. The Pro service is activated after receipt and verification of payment.

3. Pricing and Duration

• Annual billing
• Payment at the start of the cycle
• Tacit renewal with payment link sent
• Cancellation possible before expiry
• Data retention: 6 months after termination

4. Commitment and Security

The customer undertakes to:

• Protect passwords and change them regularly
• Protect technical infrastructure (firewall, antivirus)
• Use the service strictly for professional purposes
• Maintain data confidentiality

5. Duration and Termination

• Initial period: 1 year
• Tacit renewal; a payment link is sent for renewal; cancellation is possible
• Data retention: 6 months after termination

6. Data Protection

• Rights of access, rectification, and objection
• Secure data storage
• Confidential handling of customer information
• Retention for 6 months after service termination
• Contact: [email protected] to exercise your rights

7. Service Guarantee and Technical Support

EInvoice.ma is committed to providing a service accessible 24/7 with a 99% uptime rate. In the event of a reported malfunction or bug:

• Critical issues (service inaccessible): handled within 4 business hours
• Major bugs (feature unavailable): resolved within 48 business hours
• Minor bugs: handled within 5 business days

Malfunctions should be reported via [email protected] with a detailed description of the problem. In the event of prolonged unavailability (>24h), a proportional subscription compensation may be granted upon request.

Updates and corrections are deployed automatically without service interruption wherever possible.

8. Force Majeure

Youniwemi is only held to the performance of its obligations to the extent that no force majeure event prevents them.

9. Disputes

• Amicable settlement preferred
• Commercial Court of Marrakech
• Applicable law: Moroccan commercial law